Consumer Friend
The Consumer Friend is a fun twist on Consumer Rights, aiming to train people on what their rights are when buying goods, services and digital content. www.ConsumerFriend.org.uk was started in July 2022 by a small team of Trading Standards professionals who passionately believe that understanding your rights is key to getting a better deal for everyone. A new podcast will be released every two weeks talking about an individual topic. Please let us know what you would like to hear about.
Episodes
51 episodes
BONUS - WATT COULD GO WRONG
Episode Title: Bonus Episode – The Hidden Dangers of E-Bike and E-Scooter Release Date: 3 March 2025Host(s):Adam CarterLouise Baxter MBE (LouBax)Guest(s)...
•
Season 4
•
Episode 13
•
24:56
Keanu Reeves Is Not In Love With You - Becky Holmes
Episode Title: Exploring Romance Fraud with Becky HolmesRelease Date: 24 Feb 25Host(s):Adam CarterLouise Baxter MBE (LouBax)Guest:...
•
Season 4
•
Episode 12
•
41:47
LoveSaid: Understanding Romance Fraud
Release Date: 10 Feb 25Host(s):Adam CarterLouise Baxter MBE (LouBax)Guest(s):Anna Rowe – Founder of LoveSaid and Catch the Catfish, rom...
•
Season 4
•
Episode 11
•
35:10
Understanding Ombudsman Services with The Ombudsman Association
Episode Title: The Role of Ombudsman Services with Donal GalliganRelease Date: 27 Jan 25Host(s):Adam CarterLouise Baxter MBE (LouBax)Guest(s):...
•
Season 4
•
Episode 10
•
33:37
Understanding Behaviour wiith Vic O’Farrell
Release Date: 13 Jan 2025Host(s):Adam CarterLouise Baxter MBE (LouBax)Guest(s):Vic O’Farrell – Behaviour...
•
Season 4
•
Episode 9
•
35:30
Top 5 Trading Standards Consumer Issues with Jemma Cox
Release Date: 23 Dec 24Host(s):Adam CarterLouise Baxter MBE (LouBax)Guest(s):Jemma Cox – Trading Standards Officer, Chartered Trading Standards Institute Lead Officer for Civil Law, and le...
•
Season 4
•
Episode 8
•
46:22
GAMECHANGER – Empowering Renters and Landlords
Episode Title: Simplifying Housing Issues with Jennifer Harris from Tenancy Deposit SchemeRelease Date: 9 Dec 24Host(s):Adam CarterLouise Baxter MBE (LouBax)Guest(s):
•
Season 4
•
Episode 7
•
27:04
The power of language - STOP BLAMING VICTIMS
How our language is blaming fraud victimsRelease Date: 25 Nov 2024Host(s):Adam CarterLouise Baxter MBE (LouBax)Guest(s):
•
Season 4
•
Episode 6
•
43:27
Battling Rogue Traders: Licence to Build
Protecting Consumers from Rogue BuildersHost(s):Adam CarterLouise Baxter MBE (LouBax)Guests:Sara Griffiths – Consumer advocate and victim of rogue building...
•
Season 4
•
Episode 5
•
37:45
Understanding Human-Centric Communication
Modern Communication with Nick LoobyHost(s):Adam CarterLouise Baxter MBE (LouBax)Guest(s):Nick Looby – Modern communication specialist, keynote speaker, TED...
•
Season 4
•
Episode 4
•
37:32
You Don't Own Me – Understanding Domestic Abuse
Championing Survivors with Lucy Wade from You Don't Own MeHost(s):Adam CarterLouise Baxter MBE (LouBax)Guest(s):Lucy Wade – Founder of You Don't Own Me (...
•
Season 4
•
Episode 3
•
37:05
Citizens Advice: Supporting Communities and Navigating Consumer Issues
Release Date: 30/09/24Host(s):AdamLouise (LouBax)Guests:Jon Walters – Senior Service and ...
•
Season 4
•
Episode 2
•
34:16
WTF! - What the Fraud!
In this episode, Adam and Louise sit down with Paul Maskall, a leading expert in fraud prevention, to discuss the emotional response to fraud. They explore why people often think fraud won't happen to them, despite it being one of the mo...
•
Season 4
•
Episode 1
•
43:46
Season 4 - Teaser
A quick look at whats going to be coming up in season 4 of the all new Consumer friend Podcast. This season is going to be slightly different, each pod will have a special guest talking about the work they do in their field. From human behavior...
•
Season 4
•
Episode 13
•
5:38
Ask the team - Season 3 higlights
Adam and Lou are back for the final episode in season 3. Lou answers a few questions that have come in from consumers over the last couple of months, a few around second hand cars and building work. They also talk through the...
•
Season 3
•
Episode 12
•
25:42
Your data! Where does it go?
Adam and Lou are joined by James Walker, a consumer champion who has developed tools to help people understand and exercise their rights. How does your data get moved around the world? how do you get targeted by advertisers and scams?...
•
Season 3
•
Episode 11
•
33:44
Consumer vulnerability - NICE report
Following the publication of the latest report by Nice on Consumer Vulnerability, Adam and Lou discuss the report and why businesses should sit up and pay attention!
•
Season 3
•
Episode 10
•
30:11
Media literacy - critical thinking
Finally, the episode only Adam has been asking for! Media literacy is fast becoming one of the most important skills us humans can have. we are now bombarded with more media than we've ever seen in our lives, how do we know what to consume, wha...
•
Season 3
•
Episode 9
•
34:07
Fraud and Scams
Louise celebrates her leap year (actual) birthday with a special fraud and scams podcast, something Louise and Adam spend their day jobs doing (Not committing fraud and scams, but trying to stop it).This pod talks about the new governme...
•
Season 3
•
Episode 8
•
33:54
Protect Your Smile - teeth whitening, the dangers
In this episode, Adam Carter and Louise Baxter MBE talk about the dangers of in home teethe whitening kits bought on the internet and introduces their #ProtectYourSmile or #ForFakeSake Campaign. In a world obsessed with achieving t...
•
Season 3
•
Episode 7
•
29:49
If you can't solve an issue with the business you bought from
In todays pod, Adam and Lou talk to Kevin Grix from the Dispute Resolution Ombudsman Service (DRO). If you feel that the business that you have used for purchasing goods or se...
•
Season 3
•
Episode 6
•
34:03
Retrofit with an expert - MCS
Adam & Lou are joined by Alex Hughes, a Scheme Manager at MCS. MCS certify both products and traders in the v...
•
Season 3
•
Episode 5
•
33:51
Christmas refunds and January sales
In this episode Adam and Lou talk about your rights when it comes to returning those unwanted gifts and the best way to navigate through the January sales.
•
Season 3
•
Episode 4
•
26:14
Fakemas - Buying fakes at Christmas
Consumer Friends final podcast of 2023! In this episode, Louise and Adam talk about how counterfeit products effect consumers, businesses and governments. What are people searching for? find out here!Protect yourself and your loved ones...
•
Season 3
•
Episode 3
•
28:40
Accepting Ts & Cs - Unfair contract terms
Louise and Adam are back with the first full episode of season 3. it's a tough one this time around, Unfair Contract Terms. Adam and Lou discuss what could be considered to be unfair in written (or even unwritten) contracts and notices. Your ri...
•
Season 3
•
Episode 2
•
36:20