Buzzsprout - EU-US and Swiss-US Privacy Shield Policy

Buzzsprout is a podcast hosting software service, designed to be the easiest way to host, promote and track your podcast. Buzzsprout is owned and operated by Higher Pixels, Inc. Higher Pixels is a small web application company based in Jacksonville, Florida, USA.

Higher Pixels is committed to protecting the privacy and data of those who visit the buzzsprout.com website and use the Buzzsprout Service.

The data you put into Buzzsprout is yours. We’ll only ever access your account to help you with a problem or fix a software issue. We log access to accounts by IP address. This allows us to verify that no unauthorized access has happened for as long as the logs are kept.

The full Buzzsprout Privacy Policy is available for review at (https://www.buzzsprout.com/privacy).

This policy applies to personal data from the European Union and from Switzerland that is collected, used, and retained by us in the United States.

Your Personal Information

We collect the email addresses of those who communicate with us via email. When you browse our marketing pages, we track that for analytical purposes (conversion rates and testing new designs). We'll also store any information you voluntarily submit (for example, filling out a survey) for the duration of the research project or as long as it makes sense.

Users of Buzzsprout can store information and content intended for public distribution. This information such as podcast name, podcast meta data, episode titles, episode meta data, and the episode audio itself is made available on the Internet for public consumption.

When you sign up for Buzzsprout, we ask for your name and email address. We’ll never give nor sell your personal information to third parties.

When We Will Share Your Info

  • To provide you products or services you’ve requested. Only done with your permission.
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
  • If Buzzsprout or Higher Pixels is acquired by or merged with another company. We have no plans to sell or merge, but if it happens, we’ll notify you before your info is transferred and becomes subject to a different privacy policy.

Higher Pixels does not share individual’s personal data with non-agent third parties. We have no plans to change this policy, but if it does, we will notify individuals and provide them with an opportunity to opt-out of having their data shared.

We will also provide an EU or Swiss individuals with opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.

To limit the use and disclosure of your personal information, please submit a written request to privacyshield@buzzsprout.com.

You always have the right to access the personal information we store about you. If you wish to further limit our use of your personal information, please contact support at privacyshield@buzzsprout.com.

BuzzSprout acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An EU or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to privacyshield@coverwallet.com. If requested to remove data, we will respond within a reasonable timeframe.

Law Enforcement

Higher Pixels won’t provide data to law enforcement without a court order. With proper documentation in hand, we may be required to disclose your personal information in a response to a lawful request by public authorities. This includes meeting national security or law enforcement requirements. Should that happen, we’ll attempt to inform you of the request unless we’re legally prevented from doing so.

Use of Cookies

When you use the Buzzsprout Service we and our vendors may use “cookies”, “web beacons”, and similar devices to track your activities. These small pieces of information are stored on your hard drive, not on the Buzzsprout website.

We use cookies to help you navigate the Buzzsprout website and Service as easily as possible, and to remember information about your current session. We do not use this technology to spy on you or otherwise invade your privacy. You can disable cookies and tracking technologies through your web browser, however doing so may render the Buzzsprout Service unusable.

Third Parties

You understand that Higher Pixels uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide you with the Buzzsprout Service. A current list of vendors is available upon request.

In cases of onward transfer to these third parties for data of EU or Swiss individuals received pursuant to the Privacy Shield Frameworks, Higher Pixels is potentially liable should any issues or concerns arise.

Security and Storage

The Buzzsprout website and Service has industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as "perfect security" on the Internet, we will take all reasonable steps to insure the safety of your information.

All data is encrypted via SSL/TLS when transmitted between our servers and your browser. Our database data isn’t encrypted (because it needs to be available quickly), but we go to great lengths to secure your data at rest.

You retain all rights of ownership to the data you have stored on the Buzzsprout Service. We will not sell or share this data with any third-parties or use this data to compete with you or advertise to your clients/listeners.

Deleted Data

When you cancel your account, we delete all data associated with your account from our production database. We do keep backups, designed for catastrophic system recovery, for 30 days. The backups are purged on a rolling 30 day cycle. When an account is deleted, none of your personal data will remain on our servers past 30 days. Anything you delete from your account while it’s active will also be purged from the backups at day 30.

EU-US and Swiss-US Privacy Shield Framework

Higher Pixels (Buzzsprout) complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Higher Pixels has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Higher Pixels is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with regard to the Privacy Shield Frameworks.

EU-US and Swiss-US Privacy Complaints

In compliance with the EU-US and Swiss-US Privacy Shield Principles, Higher Pixels commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact our support team at privacyshield@buzzsprout.com, or by mail at Higher Pixels, Inc., 5133 San Jose Blvd., Jacksonville, FL 32207 USA.

Higher Pixels has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Corrections and Updates

Higher Pixels allows consumers who use the Buzzsprout Service to update or modify their information by clicking on the My Account link in the Buzzsprout navigation menu.

Changes and Questions

Amendments to this statement will be posted to this URL and will be effective when posted. We’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. If you have any questions about this privacy policy or your dealings with the Buzzsprout website or Service, you can contact us at support@buzzsprout.com, or by mail at Higher Pixels, Inc., 5133 San Jose Blvd., Jacksonville, FL 32207 USA, and we’ll be happy to answer them!

You can access, change or delete your personal information at any time by contacting our support team at privacyshield@buzzsprout.com, or by mail at Higher Pixels, Inc., 5133 San Jose Blvd., Jacksonville, FL 32207 USA.