Help › FAQs

My Account is Suspended

Did you get an email saying your Buzzsprout account is suspended? First off, thank you for following the link and we do apologize for the alarming email.

Unfortunately, many people disregard these notices so we've had to make them increasingly alarming to ensure they get the attention they require.

Here's what you need to know

  1. Your episodes are still online and available to your listeners
  2. The credit card on file failed to process
  3. We need you to update your billing info
  4. You won't be able to upload new episodes until you provide a working card
  5. You have a 1-month grace period

How do I update my billing information?

Updating your billing information is very easy. When you log in to a suspended account, you will be automatically directed to the billing page where you can provide updated billing information. As soon as you enter a card number and click save, Buzzsprout will attempt to charge that card for the amount due. If it works, you'll be on your way. If the payment fails, your account will remain suspended and you'll remain on the billing information page.

I provided updated billing info, but it didn't work.

As banks crackdown on online fraud, they are automatically declining more and more legitimate charges. If you are providing billing information for an account that you know to be in good standing, the next step is for you to contact the bank that issued the card. You can let them know that this is a legitimate charge and they should be able to whitelist Buzzsprout charges.

Once they have confirmed that Buzzsprout charges will no longer be declined, you can enter the card details into your Buzzsprout account and the charge should process successfully. It's a good idea to stay on the phone with the bank while you attempt the charge again. That way, if there is a problem, you won't have to call back.

What happens after the 1-month grace period?

If your billing information is not updated with a working card after a month, your account will be downgraded to the Buzzsprout Free Plan. The free plan only keeps episodes online for 90-days. This does mean that episodes older than 90-days will be taken offline. Don't panic, they can be recovered. There is an additional 90-day grace period where you can still recover episodes that have been taken offline. All you need to do is upgrade from the free account to any one of our pay plans and your episodes will be put back online.

Anything we didn't cover?

We understand that most billing issues are the result of lost or canceled cards and not a malicious attempt to avoid payment. We have designed our billing system to provide ample grace and the protection of your content. We are aligned with your desire to keep your episodes online and your podcast as successful as possible. Please email us (support@buzzsprout.com) if you have any additional questions or a unique circumstance that wasn't covered here.