Help › FAQs

Why is my account suspended?

Did you get an email saying your Buzzsprout account is suspended? First off, thank you for following the link, sorry for the alarming email! Unfortunately, many people disregard these notices so we've had to make them increasingly alarming to ensure they get the attention they require.

Here's what you need to know

  1. Your episodes are still online and available to your listeners.
  2. The credit card in your account failed to process.
  3. You'll need to update your billing information before you can upload new episodes.
  4. You have a one-month grace period to get this updated!

How do I update my billing information?

Updating your billing information is very easy! When you log in to a suspended account, you will be automatically directed to the Billing page where you can provide updated information. As soon as you enter a card number and click Try Card Again. Then Buzzsprout will attempt to charge that card for the amount due. If it works, you'll be on your way! If the payment fails, your account will remain suspended and you'll remain on the Billing page.

I provided updated billing info, but it didn't work...

As banks crackdown on online fraud, they are automatically declining more and more legitimate charges. If you are providing billing information for an account that you know to be in good standing, you will need to contact the bank that issued the card. Just let them know that this is a legitimate charge and they should be able to whitelist Buzzsprout charges.

Once they have confirmed that Buzzsprout charges will no longer be declined, you can enter the card details into your Buzzsprout account and the charge should process successfully.

Pro Tip: Stay on the phone with the bank while you attempt the charge again. That way, if there is a problem, you won't have to call back.

What happens after the one-month grace period?

If the billing information is not updated with a working card within a month, your account will be downgraded to the Buzzsprout free plan. The free plan only keeps episodes online for 90 days. So this does mean that episodes older than 90 days will be taken offline. Don't panic, they can be recovered. There is an additional 90-day "safety net" where you can still recover episodes that have been taken offline. All you need to do is upgrade to any of our paid plans and your episodes will be restored.

Anything we didn't cover?

We understand that most billing issues are the result of lost or canceled cards and not a malicious attempt to avoid payment. We have designed our billing system to provide ample grace and the protection of your content. We are aligned with your desire to keep your episodes online and your podcast as successful as possible. Please email our support team ([email protected]) if you have any questions or unique circumstances that we didn't cover here.